Shipping & Delivery Policy - United Kingdom

1. Delivery Areas

We deliver to all UK addresses including:

• England, Scotland, Wales, Northern Ireland
• Scottish Highlands and Islands
• Isle of Man, Channel Islands
• BFPO (British Forces Post Office) addresses

2. Delivery Options & Costs

Standard Delivery (3-5 Working Days)

• Cost: £4.99 (FREE on orders over £50)
• Carrier: Royal Mail or DPD
• Tracking: Provided via email

Express Delivery (1-2 Working Days)

• Cost: £9.99
• Carrier: DPD or UPS
• Tracking: Real-time tracking included
• Cut-off: Order by 2PM for next day delivery

Premium Delivery (Next Working Day)

• Cost: £14.99
• Carrier: DPD or UPS
• Features: 1-hour delivery window, SMS updates
• Cut-off: Order by 2PM Monday-Thursday

3. Processing Times

• In Stock Items: 1-2 working days
• Pre-order Items: As stated on product page
• Custom/Personalized: 3-5 working days
• Large Items: 3-7 working days

4. Delivery Information

What You'll Receive

• Order confirmation email with tracking details
• Dispatch notification with tracking number
• Delivery updates via SMS/email
• Delivery confirmation

Delivery Attempts

• Carriers will attempt delivery 2-3 times
• Safe place delivery available (at your risk)
• Neighbor delivery with your consent
• Collection from local depot if delivery fails

5. Special Delivery Areas

Scottish Highlands & Islands

• Additional 1-2 days delivery time
• Surcharge may apply for large items
• Postcodes: AB, FK, G83, HS, IV, KA27-28, KW, PA20+, PH, ZE

Northern Ireland

• Standard delivery: 3-5 working days
• Express delivery: 2-3 working days
• Some restrictions on large items

6. Import Duties & Taxes

• Orders under £135: VAT included in price
• Orders over £135: Additional duties may apply
• From EU: No additional charges
• From outside EU: Duties calculated at checkout

7. Delivery Issues

Damaged Packages

• Inspect package upon delivery
• Note damage on delivery receipt
• Contact us within 48 hours
• Take photos of damage

Missing Items

• Check all packaging thoroughly
• Contact us within 7 days
• We'll investigate with carrier
• Replacement or refund provided

Failed Deliveries

• Packages held at depot for 10-14 days
• Collection card left with details
• Redelivery can be arranged
• Return to sender after holding period

8. Large Item Delivery

• White glove delivery available
• Two-person delivery team
• Appointment booking required
• Assembly service available (additional cost)

9. Contact Information

Delivery Queries: delivery@visioontech.com
Customer Service: +44 [Your UK Number]
Hours: Monday-Friday 9AM-6PM GMT
Emergency: Available for urgent delivery issues

10. Force Majeure

Delivery times may be affected by:

• Severe weather conditions
• Industrial action
• Public holidays
• Pandemic restrictions
• Other circumstances beyond our control

Last updated: August 2025