Privacy Policy - United Kingdom

1. Data Controller Information

Data Controller: VisioonTech
Contact: business@visioontech.com

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To fulfill your orders and provide customer service
• Legitimate Interest: For marketing, fraud prevention, and business operations
• Consent: For marketing communications (where required)
• Legal Obligation: For tax, accounting, and regulatory compliance

3. Data We Collect

• Personal identifiers (name, email, phone)
• Billing and delivery addresses
• Payment information (processed securely by payment providers)
• Order history and preferences
• Website usage data and cookies
• Customer service communications

4. How We Use Your Data

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and updates
• Comply with legal and tax obligations
• Improve our products and services
• Send marketing communications (with consent)

5. Your Rights Under UK GDPR

You have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Account data: Until account deletion
• Order data: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn

7. Data Sharing

We may share your data with:

• Payment processors (Shopify Payments,Stripe, PayPal)
• Shipping providers (Royal Mail, DPD, etc.)
• Email service providers
• Analytics providers (Google Analytics)
• Legal authorities when required by law

8. International Transfers

Some data may be transferred outside the UK to countries with adequate protection or under appropriate safeguards including Standard Contractual Clauses.

9. Cookies

We use essential cookies for website functionality and analytics cookies to improve user experience. You can manage cookie preferences in your browser settings.

10. Contact and Complaints

For privacy queries: privacy@visioontech.com
To exercise your rights or make a complaint, you can also contact the Information Commissioner's Office (ICO): https://ico.org.uk/

Last updated: August 2025